FAQs

1. What products do you specialize in?

At Canvas Galore, we specialize in creating high-quality canvas prints tailored to your unique vision. While our primary focus is on canvas prints, we are also exploring opportunities to expand our product range in the future. If you have any specific requests or ideas, please don't hesitate to get in touch with us.

2. How can I place an order?

Placing an order with Canvas Galore is convenient and straightforward. You can easily place an order through our website by following these steps:

1. Browse our website and select the product you wish to personalize.
2. Utilize our intuitive customization tool to tailor your product according to your preferences. This includes uploading your images.
3. Once you're satisfied with your design, simply add the item to your cart.
4. Proceed to checkout, where you'll be guided through the necessary steps to complete your order securely.

Additionally, we offer the option to place orders via WhatsApp for added convenience. Simply reach out to us via WhatsApp, and our dedicated team will assist you in placing your order promptly.

3. Can I use my own images and designs for customization?

Absolutely! We encourage you to use your own images and designs to create a truly unique and personalized product.

4. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express). Our payment providers include Payfast, Payflex, and PayJustNow, offering convenient 'buy now, pay later' options without interest.

5. How long will it take to receive my personalized order?

Our production times typically range from 2 to 4 working days, with delivery times of 1 to 4 working days depending on your location. For Cape Town deliveries, expect your order within 1 working day. 

6. What is your return policy?

We aim for your complete satisfaction with our products. If you receive a defective or incorrect item, please reach out to our customer support within 7 days of delivery for assistance or a replacement

7. How can I track the status of my order?

Check our website's Order Tracking page to follow your order's progress through our production line: Processed (order received), Printed, Framed, and Ready for collection or delivery.

8. Can I cancel or make changes to my order after it's placed?

We start working on your order as soon as it's received, so changes or cancellations may not always be possible. However, please reach out to our customer support team as soon as possible, and we will do our best to accommodate your request.

9. How can I contact your customer support team?

For assistance, contact our customer support team at 068 177 1458 or email Info@canvasgalore.co.za. We're here to help with any inquiries you have. Feel free to reach out for further assistance or specific FAQs.